Building and Design Consultant

📍 Job Overview

Job Title: Building and Design Consultant

Company: NEX Building Group Pty Ltd

Location: Queensland, Australia (Display Centre located within)

Job Type: Full-Time

Category: Sales Operations / GTM (Go-To-Market)

Date Posted: November 02, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is crucial for managing the sales pipeline and driving revenue growth within the residential home building sector, focusing on consultative selling and customer journey management.

• You will be instrumental in translating client needs and aspirations into tangible design and build proposals, ensuring a seamless transition from initial contact to sales documentation completion.

• This position requires a proactive approach to lead qualification, client engagement, and cross-functional collaboration to ensure project success and client satisfaction.

• The Building and Design Consultant will act as a primary point of contact, managing client expectations and providing expert advice throughout the home-building process.

📝 Enhancement Note: While the job title is "Building and Design Consultant," the core responsibilities and required experience (prior new home sales experience) strongly indicate this role operates within a sales-focused capacity, bridging sales operations and direct GTM execution. The emphasis on customer journey, pipeline management, and sales documentation places it within the broader scope of sales operations and GTM strategy implementation.

📈 Primary Responsibilities

• Client Engagement and Qualification:

  • Proactively connect with prospective clients to understand their budget, design preferences, and lifestyle requirements.
  • Qualify leads effectively to ensure alignment with company offerings and sales targets.
  • Nurture client relationships throughout the sales cycle, providing value and expert guidance.

• Sales Cycle Management:

  • Guide clients from initial inquiry through to the presentation of tenders and variations.
  • Manage a robust pipeline of prospective purchasers, ensuring timely follow-up and conversion.
  • Develop and present compelling proposals that meet client needs and align with company design standards.

• Sales Documentation and Compliance:

  • Ensure all sales documentation, including quotes, tenders, and variations, is accurately completed within required timeframes.
  • Maintain high standards for all paperwork to ensure smooth handover to design and construction teams.
  • Collaborate closely with internal departments (design, construction, finance) to gather necessary information and ensure documentation completeness.

• Customer Experience Excellence:

  • Deliver an exceptional customer experience throughout the home-buying journey, acting as a trusted advisor.
  • Manage client expectations effectively, providing clear communication and support.
  • Proactively identify and resolve client concerns to foster long-term satisfaction and positive referrals.

• Cross-Functional Collaboration:

  • Work closely with the Sales Manager and other sales team members to achieve collective targets.

  • Liaise with design, estimating, and construction teams to ensure accurate project scoping and client communication.

  • Provide feedback to internal teams on market trends, client preferences, and product development opportunities.

📝 Enhancement Note: The responsibilities emphasize a proactive sales role with strong operational components, particularly in documentation and client management. The "Consultant" aspect highlights a need for deep product knowledge and the ability to guide clients through complex decisions, aligning with a consultative selling approach crucial in high-value sales environments.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Sales, Marketing, Business Administration, or a related field is advantageous. A strong understanding of residential construction and design principles is highly beneficial.

Experience:

• Minimum of 2-5 years of proven experience in New Home Sales is essential.

• Demonstrated success in managing a sales pipeline and achieving ambitious sales targets.

• Experience in a customer-facing role requiring strong relationship management and consultative selling skills. Required Skills:

• New Home Sales Expertise: Proven track record in selling new residential properties.

• Consultative Selling: Ability to understand client needs and tailor solutions effectively.

• Sales Pipeline Management: Proficiency in tracking leads, managing follow-ups, and forecasting sales.

• Exceptional Communication Skills: Excellent verbal and written communication, with the ability to engage diverse clients.

• Problem-Solving Abilities: Creative and effective approach to overcoming sales obstacles and client challenges.

• Documentation Management: Meticulous attention to detail in completing sales contracts, tenders, and variations accurately and promptly.

• Interpersonal Skills: Outgoing personality, ability to build rapport quickly, and a passion for helping people achieve their homeownership dreams.

• Time Management & Organization: Ability to manage multiple prospects and tasks efficiently, prioritizing effectively to meet deadlines.

Preferred Skills:

• Building Design Acumen: Familiarity with architectural house plans, design aesthetics, and construction processes.

• CRM Software Proficiency: Experience with CRM systems for lead tracking, customer management, and sales forecasting.

• Negotiation Skills: Ability to negotiate terms and variations effectively while maintaining client satisfaction.

• Knowledge of Queensland Residential Market: Understanding of local market trends, regulations, and lifestyle preferences in Brisbane, Gold Coast, and Sunshine Coast.

📝 Enhancement Note: The emphasis on "prior New Home Sales experience" being essential, coupled with requirements for communication and problem-solving, strongly suggests this role is not purely administrative operations but a direct GTM execution role with significant operational responsibilities in managing the sales process and documentation. The "consultant" title implies a higher level of client advisory and solution-selling than a typical sales representative.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Showcase successful sales cycles, highlighting client needs analysis, proposal development, and successful closing. Quantify achievements where possible (e.g., conversion rates, deal size).

• Client Management Examples: Demonstrate how you have managed client expectations, resolved issues, and fostered strong, long-term relationships. Include examples of handling complex client requirements.

• Documentation Proficiency: Examples of accurately completed sales documentation (e.g., sample tender structures, variation forms) that reflect attention to detail and adherence to standards.

• Design Consultation Examples: Illustrate instances where you have guided clients through design choices, translating their vision into feasible building plans and specifications.

Process Documentation:

• Sales Process Flow: Ability to articulate and document a structured sales process from lead generation to closing, including key touchpoints and required documentation at each stage.

• Workflow Optimization: Provide examples of how you have improved sales workflows, documentation processes, or client onboarding to enhance efficiency and customer satisfaction.

• Performance Metrics: Demonstrate understanding of key sales metrics (e.g., lead-to-conversion rate, average deal value, sales cycle length) and how you track and report on them.

📝 Enhancement Note: For a role involving "sales documentation and paperwork," a portfolio showcasing the candidate's ability to manage these operational aspects alongside sales success is crucial. This section infers the need to demonstrate not just sales acumen but also the operational discipline required to execute sales processes effectively.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Building and Design Consultant with 2-5 years of experience in the Queensland residential construction market, a competitive base salary is estimated to range from AUD $70,000 to $90,000 per annum.

• Commission Structure: The role includes a competitive commission structure with high earning potential, which can significantly augment the base salary. This is typical for sales roles in the property development sector.

Benefits:

• Discount on Building a Home: Significant employee discount on building a home with any NEX Building Group brands (after qualifying period).

• Income Protection Insurance: 100% company-funded, covering up to 2 years at 75% of base salary in case of illness or injury.

• Purchased Leave: Opportunity to apply for up to 2 weeks of extra annual leave.

• Paid Parental Leave: Industry-leading 12 weeks for primary carers and 4 weeks for secondary carers.

• Employee Discounts: Access to discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, and health insurance.

• AIA Vitality Program: Comprehensive health and wellbeing program.

• Diversity & Inclusion Initiatives: Participation in Women in Construction Program and Building Inclusivity Awards.

• Employee Assistance Program (EAP): Support for mental, financial, and physical wellbeing.

• Professional Development: Access to a vast catalogue of online learning and ongoing professional development programs.

• NAWIC and HIA Membership: Corporate membership providing access to industry networks and resources.

Working Hours:

• Availability to work Thursday through Monday, including public holidays. This schedule is typical for sales roles in retail environments and display centres to maximize client accessibility during peak times. Standard working hours are assumed to be approximately 40 hours per week, with flexibility required based on client needs and open house events.

📝 Enhancement Note: The salary estimate is based on Australian market data for sales consultants in construction and real estate, considering the specified experience level and the hybrid nature of base salary plus commission. The benefits package is directly extracted from the provided text, highlighting its comprehensive nature.

🎯 Team & Company Context

🏢 Company Culture

Industry: Residential Home Building / Construction. NEX Building Group is a leading player in Australia's home building sector, known for its award-winning architectural house plans and commitment to quality.

Company Size: Over 1300 passionate employees. This indicates a large, established organization with a structured approach to operations and employee development, offering stability and growth opportunities.

Founded: Established in 1987. With a history spanning several decades, NEX Building Group has a strong foundation and a proven track record of growth and evolution, both organically and through acquisition.

Team Structure:

• Sales Team: The Building and Design Consultant reports to the Sales Manager, indicating a hierarchical sales structure focused on performance and target achievement.

• Cross-Functional Integration: The role requires close collaboration with design, estimating, construction, and administrative departments, highlighting a matrixed operational environment where interdepartmental cooperation is key to success.

• Reporting: Direct reporting to the Sales Manager, with likely interaction with broader sales and marketing functions within Brighton Homes, a brand under the NEX Building Group umbrella.

Methodology:

• Customer-Centric Approach: The company emphasizes providing an exceptional customer experience throughout the home-buying journey.

• Quality & Design Focus: Proven commitment to high-quality, award-winning home designs tailored to specific lifestyles.

• Growth & Evolution: A culture that embraces organic growth and strategic acquisitions, suggesting adaptability and a forward-thinking mindset.

• Values-Driven: Core values include "better together," "be accountable," "people matter," and "think bigger," guiding daily operations and employee interactions.

Company Website: NEX Building Group

📝 Enhancement Note: The company context highlights a large, stable, and growing organization with a strong focus on quality, customer experience, and employee development. This provides a solid operational framework for the sales function, where efficiency and collaboration are essential for delivering on promises.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an individual contributor within the sales function, specifically focused on client-facing consultation and transaction management. It represents a mid-level sales position requiring specialized knowledge of the new home building process and strong client management skills.

Reporting Structure: The Building and Design Consultant reports directly to the Sales Manager. This structure implies a focus on performance metrics, pipeline management, and adherence to sales processes. Growth within this structure could lead to Senior Consultant roles, Team Lead positions, or transitions into Sales Management.

Operations Impact: The role's direct impact is on driving revenue through new home sales. By effectively managing the sales cycle and customer experience, the consultant influences customer acquisition, sales volume, and ultimately, the company's market share and profitability. Their ability to accurately translate client needs also impacts downstream operational efficiency in design and construction.

Growth Opportunities:

• Sales Leadership: Progression to Senior Building and Design Consultant, Sales Team Leader, or Sales Manager roles, involving team management, strategy development, and performance oversight.

• Specialization: Opportunity to specialize in specific design types, client segments (e.g., first-home buyers, luxury market), or regional markets.

• Cross-Functional Mobility: Potential to move into related roles within design coordination, project management, or customer relations management within the NEX Building Group.

• Professional Development: Access to extensive online learning and ongoing professional development programs offered by the company, supporting skill enhancement in sales, negotiation, design, and customer service.

📝 Enhancement Note: This analysis focuses on the career trajectory within a sales operations and GTM context, emphasizing how this role serves as a foundational step for further growth in sales, management, or specialized operational functions within the construction industry.

🌐 Work Environment

Office Type: The role is primarily based within a Brighton Homes Display Centre, which serves as a customer-facing showroom and sales hub. This environment is dynamic, customer-centric, and requires a professional presentation.

Office Location(s): Display Centres are located within Queensland, specifically mentioned as serving the Brisbane, Gold Coast, and Sunshine Coast regions. The exact display centre location will be specified during the hiring process.

Workspace Context:

• Customer Interaction Focus: The workspace is designed for client consultations, presentations, and relationship building. It requires a comfortable yet professional atmosphere.

• Sales Tools & Technology: Access to sales software, CRM, design visualization tools, and communication platforms will be provided to support daily operations.

• Team Collaboration: Regular interaction with the Sales Manager and periodic collaboration with design, estimating, and construction teams, often requiring coordination across different departments or locations.

Work Schedule: The requirement to work Thursday through Monday, including public holidays, is characteristic of retail and display centre environments. This schedule ensures client availability during peak buying periods. While specific daily hours may vary, a standard full-time commitment (approx. 40 hours/week) is expected, with potential for flexibility to accommodate client appointments.

📝 Enhancement Note: The work environment is explicitly customer-facing and requires adaptability to a retail-like schedule, common for sales roles in the home building industry. This environment necessitates strong interpersonal skills and the ability to manage time effectively around client needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on relevant experience in new home sales and key qualifications.

• First Interview: Typically with the Sales Manager, assessing communication skills, sales aptitude, understanding of the sales cycle, and cultural fit with Brighton Homes' values. Be prepared to discuss your sales approach and experience.

• Second Interview/Assessment: May involve a presentation or a scenario-based assessment, potentially including a mock client consultation or a review of past sales achievements. This stage will evaluate problem-solving skills and the ability to articulate sales strategies.

• Final Interview: Potentially with senior management, focusing on strategic thinking, long-term career aspirations, and alignment with NEX Building Group's vision.

• Pre-Employment Checks: Successful applicants will undergo background checks, which may include a National Police Check and a pre-employment medical, depending on the role's inherent requirements.

Portfolio Review Tips:

• Quantify Achievements: Whenever possible, use numbers and data to demonstrate your success (e.g., "Exceeded sales targets by 15% in Q3 2025," "Managed a pipeline of 50+ prospects monthly").

• Showcase Process: For each case study, clearly outline the steps you took, from initial client contact and needs assessment to proposal and closing. Highlight your consultative approach.

• Documentation Samples: Include anonymized examples of sales documentation (e.g., proposal templates, variation request forms) to demonstrate your attention to detail and organizational skills.

• Client Focus: Emphasize how you prioritized client needs and delivered exceptional service, using testimonials or examples of positive feedback if available.

• Tailor to the Role: Highlight experiences most relevant to new home sales, design consultation, and managing the sales cycle within the construction industry.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like "How would you handle a client who wants to make significant changes after signing the contract?" or "Describe your process for qualifying a lead."

• Sales Strategy Discussion: Be ready to discuss your approach to lead generation, client engagement, overcoming objections, and closing deals.

• Company Research: Demonstrate knowledge of Brighton Homes' product range, target markets (Brisbane, Gold Coast, Sunshine Coast), and company values.

📝 Enhancement Note: The interview and portfolio review process for this role will likely assess both sales performance and the operational diligence required to manage the complex documentation and client journey in new home sales. Candidates should prepare to showcase tangible results and a structured approach.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Likely a robust CRM (e.g., Salesforce, HubSpot, or a specialized property/construction CRM) for managing leads, customer interactions, sales pipeline, and forecasting. Proficiency in data entry, reporting, and workflow automation within a CRM is essential.

• Sales Presentation Software: Tools for creating and delivering compelling sales presentations, proposals, and tenders (e.g., Microsoft PowerPoint, Google Slides, specialized design/quoting software).

• Communication Platforms: Standard business communication tools such as Microsoft Outlook/Exchange, Microsoft Teams, or similar for email, scheduling, and internal/external communication.

Analytics & Reporting:

• Sales Dashboards: Ability to interpret and potentially contribute to sales performance dashboards, tracking KPIs such as lead conversion rates, average sale price, sales cycle length, and customer satisfaction scores.

• Reporting Tools: Familiarity with generating standard sales reports from the CRM or other business intelligence tools.

CRM & Automation:

• Contract Management Software: Potential use of digital contract signing platforms (e.g., DocuSign) or integrated contract management modules within the CRM.

• Quoting & Variation Tools: Specialized software or internal systems used for generating accurate quotes and managing contract variations.

📝 Enhancement Note: While specific tools aren't listed, the operational aspects of this role (documentation management, pipeline tracking, client communication) strongly imply the need for proficiency in standard CRM and sales enablement technologies common in the real estate and construction industries.

👥 Team Culture & Values

Operations Values:

• Better Together: Emphasis on teamwork, collaboration, and mutual support across departments to achieve collective goals. This means actively contributing to a positive team environment and assisting colleagues.

• Be Accountable: Taking ownership of responsibilities, commitments, and outcomes. This includes delivering accurate documentation, meeting sales targets, and being reliable in client interactions.

• People Matter: A strong focus on valuing employees and customers. For operations, this translates to excellent customer service, empathetic client management, and supporting team members.

• Think Bigger: Encouraging innovation, forward-thinking, and ambition. This applies to finding creative solutions for clients, improving processes, and contributing to the company's growth vision.

Collaboration Style:

• Cross-Functional Integration: The role necessitates seamless collaboration with design, estimating, and construction teams to ensure accurate project delivery and client satisfaction. Open communication and information sharing are key.

• Sales Team Synergy: Working closely with the Sales Manager and fellow consultants to share best practices, market insights, and support each other in achieving sales targets.

• Customer-Centric Communication: Maintaining a professional, helpful, and responsive communication style with clients, ensuring they feel supported and informed throughout their journey.

📝 Enhancement Note: The company's stated values provide a framework for how operations and sales teams are expected to function. Candidates should be prepared to demonstrate how they embody these values in their daily work, particularly in client interactions and team collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Client Expectations: Balancing ambitious client desires with budget constraints and design feasibility requires strong negotiation and communication skills.

• High Sales Targets: The competitive nature of the new home market and the commission structure mean consistent pressure to achieve and exceed sales goals.

• Complex Documentation: Ensuring accuracy and compliance across all sales documentation can be demanding, requiring meticulous attention to detail and adherence to processes.

• Market Fluctuations: Navigating changes in the property market, interest rates, and construction costs can impact sales and client confidence.

Learning & Development Opportunities:

• Sales Skill Enhancement: Access to ongoing professional development programs to refine consultative selling techniques, negotiation skills, and closing strategies.

• Product & Design Knowledge: Deepen understanding of architectural design, construction methods, and material options through company-provided training and resources.

• Industry Exposure: Corporate memberships with NAWIC and HIA provide networking opportunities and insights into industry trends and best practices.

• Career Advancement: Clear pathways for progression within the sales team, potentially into management roles or specialized areas within NEX Building Group.

📝 Enhancement Note: This section highlights the inherent challenges of a high-performance sales role in a complex industry and frames them as opportunities for skill development and professional growth, supported by the company's extensive learning resources.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for qualifying a new home sales lead. What key questions do you ask?" (Assesses lead management and qualification skills)

• "Walk me through a challenging sales scenario you encountered and how you resolved it. What was the outcome?" (Evaluates problem-solving and negotiation skills)

• "How do you stay updated on new home designs, market trends, and construction innovations in the Queensland region?" (Tests industry knowledge and proactivity)

• "Imagine a client is unhappy with a variation cost. How would you approach this conversation and find a resolution?" (Focuses on client management and conflict resolution) Company & Culture Questions:

• "Why are you interested in Brighton Homes specifically, and how do you align with our core values of 'Better Together,' 'Be Accountable,' 'People Matter,' and 'Think Bigger'?" (Assesses cultural fit and research)

• "What do you know about the Queensland residential property market, particularly in Brisbane, the Gold Coast, and the Sunshine Coast?" (Tests local market awareness)

• "How do you manage your time and prioritize tasks when dealing with multiple clients and deadlines?" (Evaluates organizational skills) Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically, perhaps by client type, project complexity, or sales stage.

• Storytelling: For each case study, tell a compelling story that highlights the client's initial needs, your approach, the challenges overcome, and the successful outcome.

• Quantify Impact: Use data and metrics to demonstrate the tangible results of your work (e.g., sales volume, conversion rates, client satisfaction improvements).

• Visuals: Incorporate relevant visuals (e.g., floor plans, design sketches, photos of completed homes if permissible) to illustrate your design consultation capabilities.

• Conciseness: Be prepared to present key highlights efficiently, as interview time is often limited.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only sales prowess but also the operational diligence required for documentation, client management, and consultative selling within the residential construction context.

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📌 Application Steps

To apply for this Building and Design Consultant position:

• Submit your application through the provided careers portal link.

• Resume Optimization: Tailor your resume to highlight specific achievements in new home sales, customer relationship management, and sales documentation. Use keywords from the job description, such as "New Home Sales," "Sales Cycle Management," "Customer Experience," and "Documentation Management."

• Portfolio Preparation: Assemble a concise portfolio showcasing 2-3 successful sales case studies, examples of client management, and sample documentation. Quantify achievements and clearly articulate your process and impact.

• Company Research: Thoroughly research Brighton Homes and NEX Building Group. Understand their product range, target markets (Brisbane, Gold Coast, Sunshine Coast), company values, and recent achievements (e.g., awards).

• Interview Practice: Prepare to answer behavioral and situational questions related to sales strategy, client management, problem-solving, and your understanding of the new home building process. Practice presenting your portfolio effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.