Alternant(e) - Bac+2 à Bac+4 - Chargé(e) d'étude design UX-UI (ESD/MOP)

📍 Job Overview

Job Title: Alternant(e) - Chargé(e) d'étude design UX-UI (ESD/MOP)

Company: RATPgroup

Location: BATIMENT VAL BIENVENUE, Fontenay-sous-Bois, France

Job Type: Internship / Apprenticeship

Category: UX/UI Design, Service Design, Graphic Design

Date Posted: 2026-05-06

Experience Level: Entry Level (Bac+2 to Bac+4)

Remote Status: Hybrid

🚀 Role Summary

• This apprenticeship is focused on the application and development of the passenger information system across various dynamic information supports within RATPgroup's travel spaces.

• The role requires translating the RATP graphic charter and user journey logic into new real-time dynamic information displays for rolling stock, stations, and hubs.

• Emphasis will be placed on enhancing user ergonomics through new HMI (Human-Machine Interface) concepts, animations, and graphical elements.

• The position involves creating visual assets like signs and icons, ensuring proper layout adhering to construction grids, and designing screen animations for optimal user experience.

📝 Enhancement Note: While the raw listing uses "OTHER" for employment type, the context "Alternant(e)" and "Contrat d’apprentissage" clearly indicates this is an internship or apprenticeship role, often considered entry-level or for students pursuing higher education. The primary focus on design and information systems places it within the broader scope of operations that support customer experience and information dissemination.

📈 Primary Responsibilities

• Dynamic Information System Development: Apply and develop the passenger information system for dynamic displays in rolling stock, stations, and transport hubs, ensuring real-time accuracy and relevance.

• Graphic Charter Adherence: Translate the RATP group's official graphic charter and signage guidelines into the design of new dynamic information tools.

• User Experience Enhancement: Design user-friendly interfaces and animations for new dynamic information supports, improving passenger wait times and clarity of service information.

• Visual Asset Creation: Develop imagery, signs, and icons, and ensure proper layout and grid adherence on screens for a cohesive visual identity.

• Ergonomic Design & Animation: Propose and implement new HMI concepts and animations to enrich the ergonomics and user engagement of dynamic information tools.

• Documentation: Produce reference documents to guarantee the adherence and transmission of design rules established during the conception phase.

• Integration with Existing Systems: Ensure new dynamic supports are complementary to existing information systems, including fixed signage and cartography.

📝 Enhancement Note: The core responsibilities are derived from the detailed description of the mission. The role is inherently tied to the operational efficiency of passenger information dissemination, a critical component of public transport operations.

🎓 Skills & Qualifications

Education:

Experience:

• Experience in information design is desired.

Required Skills:

• Service Design Methods: Knowledge of methodologies for designing and improving services, understanding user journeys and touchpoints.

• Graphic Animation: Understanding of graphical animation principles and their effective application in user interfaces.

• Ergonomics Sensitivity: A keen awareness of user ergonomics to ensure intuitive and comfortable interaction with information displays.

• Layout Design: Proficiency in page layout and grid systems to ensure visually organized and structured screen designs.

• Graphic Design Tools: Experience with Adobe Illustrator, Photoshop, and InDesign for creating and manipulating visual assets.

• UI Design Tools: Proficiency in Figma for interface design and prototyping.

• Animation Tools: Experience with Adobe Animate for creating motion graphics and animations.

• Analytical Skills: Strong observational skills and the ability to analyze user needs and system requirements.

• Organizational Skills: Methodical, rigorous, and organized approach to work.

• Creativity: Ability to generate innovative design solutions.

Preferred Skills:

• Experience with other common office and communication tools.

• Demonstrated ability to work autonomously and maintain composure under pressure.

• Spatial reasoning skills.

📝 Enhancement Note: The required tools (Adobe Suite, Figma, Animate) are standard in UX/UI and graphic design, directly supporting the operational goal of creating effective information displays. The Bac+2 to Bac+4 level indicates a need for foundational design principles and the capacity to learn and apply complex systems.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX/UI Design Case Studies: Showcase projects demonstrating the design of user interfaces, wireframes, and interactive prototypes, highlighting user-centered design processes.

• Information Hierarchy & Layout: Present examples of how you have structured information logically and designed layouts for clarity and ease of understanding, particularly for complex data sets.

• Animation & Motion Design: Include examples of animations created for digital interfaces, demonstrating an understanding of how motion can enhance user experience and guide attention.

• Brand Consistency: Demonstrate an ability to adhere to and effectively deploy brand guidelines (like the RATP graphic charter) across different design outputs.

Process Documentation:

• Design Process Documentation: Provide examples of how you document your design process, from initial research and ideation to final design specifications, ensuring clarity for development teams.

• User Flow & Journey Mapping: Showcase your ability to map out user flows and passenger journeys to identify pain points and opportunities for improvement within information systems.

• System Integration Examples: If possible, illustrate how your designs have been integrated into larger existing systems or platforms, demonstrating an understanding of system constraints and requirements.

📝 Enhancement Note: For an apprenticeship in UX/UI design, a portfolio is crucial. It should not only display aesthetic skills but also demonstrate a methodical approach to problem-solving, user empathy, and the ability to translate complex requirements into functional and visually appealing interfaces. This directly relates to the operational aspect of delivering clear and effective information to passengers.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Apprenticeship Contract: Provides a structured learning experience within a leading public transport organization.

• Professional Skill Development: Opportunities to gain practical experience in UX/UI design, service design, and the specific context of public transport information systems.

• Internal Mobility Opportunities: Potential for future career advancement within RATPgroup, leveraging the experience gained during the apprenticeship.

• Exposure to Major Projects: Involvement in projects that impact millions of passengers daily, offering significant real-world impact.

• Mentorship: Guidance from experienced design and operations professionals within RATPgroup.

Working Hours:

• Typically, a 35-hour work week is standard for apprenticeships in France, though the specific schedule will be part of the apprenticeship contract. The role is described as hybrid, suggesting a balance between on-site work at the Fontenay-sous-Bois location and potential remote work days, subject to company policy and team needs.

📝 Enhancement Note: Salary for apprenticeships in France is legally regulated and varies based on age and year of study. The provided range is an estimate based on typical figures for 2026. Benefits are standard for apprenticeship programs, with a focus on skill development and career entry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Public Transportation & Mobility Services. RATPgroup is a global leader in public transport operations, managing extensive networks in Paris and internationally, and is at the forefront of innovation in sustainable mobility.

Company Size: Large Enterprise. RATPgroup employs tens of thousands of people worldwide, indicating a complex organizational structure with numerous departments and specialized teams.

Founded: 1949. With a long history, RATPgroup has a deep-rooted culture of service, reliability, and continuous improvement in public transport operations.

Team Structure:

• Operations Support: This role likely sits within a team that supports the broader operational goals of RATPgroup by enhancing passenger information systems. This could be part of an IT, Digital Transformation, or a dedicated Design/UX division.

• Cross-Functional Collaboration: The role will necessitate close collaboration with various departments, including IT development teams, network operations, marketing, and potentially user research teams, to ensure designs are functional, compliant, and meet passenger needs.

• Design Specialization: The team is likely composed of designers with expertise in UX, UI, graphic design, and service design, working together to create cohesive and effective passenger experiences.

Methodology:

• User-Centric Design: The emphasis on UX/UI and service design indicates a commitment to understanding and addressing passenger needs and behaviors.

• Agile Development Support: Designs will need to be adaptable to agile development cycles, requiring clear specifications and iterative feedback.

• Data-Informed Decisions: While not explicitly stated, operations in such a large organization often rely on data regarding passenger flow, system performance, and user feedback to inform design choices.

Company Website: https://www.ratp.fr/ (General RATP website; specific group entities might have dedicated sites)

📝 Enhancement Note: RATPgroup's scale and mission in public transport mean that operational efficiency and passenger experience are paramount. Design roles like this are critical for ensuring passengers can navigate the complex transportation network effectively, directly impacting operational success.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level apprenticeship role (Bac+2 to Bac+4), serving as a foundational step in a design or operations-focused career within the public transport sector. It's designed for learning and skill acquisition.

Reporting Structure: The apprentice will report to a designated mentor or manager within the design or digital innovation department, likely a Senior UX/UI Designer, Design Lead, or Project Manager.

Operations Impact: The work directly impacts the passenger experience by improving the clarity, usability, and efficiency of information systems. Well-designed dynamic displays can reduce confusion, shorten perceived wait times, and contribute to smoother overall operations of the transit network.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX/UI design, service design, motion graphics, and specific tools like Figma and the Adobe Creative Suite.

• Industry Knowledge: Gain specialized knowledge of the public transport sector, its unique challenges, and the operational requirements of information systems.

• Project Experience: Contribute to significant projects that affect millions of users, building a robust portfolio and professional network.

• Potential for Future Employment: Successful apprentices often have opportunities for further internships or even full-time positions within RATPgroup or related organizations, as they have demonstrated their capabilities and understanding of the company's operational context.

📝 Enhancement Note: Apprenticeships are structured learning pathways. Growth is primarily through skill acquisition and practical application within the specific operational context of RATPgroup. The role provides a direct link between design and operational outcomes.

🌐 Work Environment

Office Type: Hybrid. The position is based at BATIMENT VAL BIENVENUE in Fontenay-sous-Bois, France, but the "TELECOMMUTE" designation and implied hybrid nature suggest a mix of on-site and remote work.

Office Location(s): BATIMENT VAL BIENVENUE, 11 AVENUE LOUISON BOBET, 94120 Fontenay-sous-Bois, France. This location is within the Île-de-France region, likely a hub for RATPgroup's operations or development teams.

Workspace Context:

• Collaborative Design Studio: Expect a workspace that encourages collaboration among designers, with access to design tools and potentially dedicated areas for brainstorming and prototyping.

• Technology-Rich Environment: The role requires proficiency with design software, so the workspace will be equipped with the necessary hardware and software infrastructure.

• Cross-Functional Interaction: Opportunities to interact with teams from different operational and technical backgrounds, fostering a holistic understanding of RATPgroup's ecosystem.

Work Schedule: The standard French work week for apprenticeships is typically 35 hours. The hybrid arrangement implies flexibility, allowing for concentrated work on specific design tasks while also facilitating collaborative sessions and team meetings on-site.

📝 Enhancement Note: The hybrid nature of the role is a modern work arrangement that balances the need for focused design work (which can often be done remotely) with the benefits of in-person collaboration, ideation, and team integration, essential for a design role within a large operational entity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and cover letter, focusing on academic background, relevant skills, and interest in apprenticeships and public transport.

• Skills Assessment (Portfolio Review): A critical step where candidates present their portfolio, showcasing design projects, process, and technical proficiency (Figma, Adobe Suite, etc.). This is where your ability to apply design principles to operational information systems will be assessed.

• Interviews with Hiring Team: Discussions with the hiring manager and potentially team members to assess fit, understanding of the role, and problem-solving capabilities. Expect questions about your design process, how you handle feedback, and your interest in RATPgroup's mission.

• Final Evaluation: Assessment of overall suitability, potential for growth, and alignment with team and company culture.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Clearly articulate your design journey for each project: problem identification, research, ideation, prototyping, testing (if applicable), and final solution.

• Highlight Operations Relevance: For each case study, explain how your design solution addresses specific user needs or operational challenges within a given context (e.g., improving information clarity in a busy station).

• Demonstrate Tool Proficiency: Be ready to discuss your use of Figma, Illustrator, Photoshop, InDesign, and Animate, and show examples of your work created with these tools.

• Focus on User-Centricity: Emphasize how your designs are informed by user needs and how they aim to improve the passenger experience.

• Tailor to RATPgroup: If possible, include a small speculative project or adapt an existing one to show how you would approach designing for RATPgroup's specific context.

Challenge Preparation:

• Design Thinking Exercises: Be prepared for potential design challenges that might involve analyzing a user scenario, proposing a solution for an information display, or sketching out a user flow.

• Ergonomics & Layout Questions: Anticipate questions about principles of good layout, information hierarchy, and ergonomic design for public spaces and transit.

• Understanding of Public Transport: Familiarize yourself with the RATP network, typical passenger information needs, and common challenges in public transport UX.

📝 Enhancement Note: The portfolio is paramount for design roles. The interview process will heavily scrutinize the candidate's ability to translate theoretical design skills into practical, operational solutions for a large public transport system.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Expect to use it for creating wireframes, mockups, and interactive prototypes.

• Adobe Creative Suite:

  • Illustrator: For vector graphics, icons, and logos.
  • Photoshop: For image editing, raster graphics, and mockups.
  • InDesign: For layout design, grid systems, and potentially creating design documentation or style guides.

• Adobe Animate: For creating animations and motion graphics for dynamic displays.

Analytics & Reporting (Indirectly Related):

CRM & Automation (Indirectly Related):

• No direct CRM or automation tools are listed as requirements for this design role. However, understanding how information systems integrate with backend systems is helpful.

📝 Enhancement Note: Proficiency in these design tools is non-negotiable for this role. The ability to use them effectively to create polished and functional designs is key to meeting the operational requirements of dynamic information systems.

👥 Team Culture & Values

Operations Values:

• Service Excellence: A commitment to providing high-quality, reliable information to passengers, directly supporting the core mission of RATPgroup.

• User-Centricity: Placing the passenger at the heart of all design decisions, ensuring information is accessible, understandable, and useful.

• Innovation: Embracing new technologies and design approaches to continuously improve the passenger experience and operational efficiency.

• Collaboration: Working effectively with diverse teams across the organization to achieve common goals.

• Rigor and Reliability: Ensuring designs are robust, well-documented, and function flawlessly within the operational context of public transport.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with developers, project managers, and operational stakeholders, requiring clear communication and the ability to translate design concepts into technical requirements.

• Feedback-Driven Process: A culture that values constructive feedback from peers and stakeholders to refine designs and ensure they meet practical needs.

• Knowledge Sharing: An environment where designers share best practices, insights, and learnings to elevate the team's overall capabilities.

📝 Enhancement Note: The culture within a large public service organization like RATPgroup emphasizes reliability, service, and collective effort. Design within this context must align with these values, ensuring that aesthetic contributions serve a clear operational and public good.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design with Operational Constraints: Designing for a large, complex public transport system involves adhering to strict graphic standards, technical limitations, and diverse user needs, which can be challenging.

• Real-Time Data Integration: Ensuring dynamic information displays are accurate and updated in real-time requires close coordination with data providers and IT teams.

• Accessibility for Diverse Users: Designing for a wide range of passengers, including those with disabilities or varying levels of digital literacy, requires careful consideration and inclusive design practices.

• Rapid Technological Evolution: Keeping pace with advancements in display technology, HMI, and user interface trends while maintaining brand consistency.

Learning & Development Opportunities:

• Specialized Design Training: Access to internal or external training on advanced UX/UI techniques, service design, and new design software.

• Industry Seminars & Workshops: Opportunities to attend events focused on UX, design in public transport, or digital innovation in mobility.

• Mentorship Program: Guidance from experienced professionals who can offer career advice and skill development support.

• Portfolio Building: Direct contribution to impactful projects that will significantly enhance a professional design portfolio.

📝 Enhancement Note: The challenges are inherent to working in a large, public-facing operational environment. The growth opportunities are structured to equip the apprentice with specialized skills and experience directly applicable to the operations and design fields.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Describe your process for designing a dynamic information display for a busy transit hub. How would you ensure it's both informative and user-friendly?" (Focus on user research, information hierarchy, layout, and animation).

• Problem-Solving: "Imagine a scenario where passengers are consistently confused by the train information on a specific platform screen. How would you approach diagnosing and solving this UX problem?" (Demonstrate analytical skills, user empathy, and iterative design thinking).

• Stakeholder Management: "How would you present a new design concept to a team of engineers who are concerned about technical feasibility, and to a marketing team focused on brand consistency?" (Highlight communication skills, ability to tailor explanations, and understanding of different perspectives).

Company & Culture Questions:

• Motivation: "Why are you interested in an apprenticeship with RATPgroup, and specifically in this UX/UI design role?" (Connect your passion for design with RATP's mission and the public transport sector).

• Teamwork: "Describe a time you collaborated with others on a design project. What was your role, and how did you handle disagreements or different opinions?" (Showcase collaboration skills and ability to work within a team).

• Adaptability: "How do you stay updated with the latest design trends and technologies, and how do you apply them in your work?" (Demonstrate a proactive learning attitude).

Portfolio Presentation Strategy:

• Storytelling: For each project, tell a compelling story about the problem, your approach, the solution, and the impact.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use high-quality images and mockups.

• Focus on Process: Clearly articulate the steps you took, the tools you used, and the rationale behind your design decisions.

• Quantify Impact (If possible): If you have data or metrics related to the success of your designs (e.g., improved user satisfaction, reduced errors), present them. For an apprenticeship, demonstrating potential and a strong process is key.

• Conciseness: Be prepared to present your portfolio within a given timeframe, highlighting the most relevant projects and skills for this specific role.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design talent, but also an understanding of the operational context of public transport, the importance of user experience for millions of people, and the ability to work within a large, structured organization.

📌 Application Steps

To apply for this operations-focused design apprenticeship:

• Submit Your Application: Complete the online application form through the RATPgroup careers portal.

• Curate Your Portfolio: Select 2-3 of your strongest design projects that best showcase your UX/UI, service design, and graphic animation skills. Ensure each project clearly outlines the problem, your process, the solution, and any outcomes. Tailor your selection to highlight experience relevant to information design and user interfaces.

• Optimize Your Resume: Highlight your academic background (Bac+2 to Bac+4 in Design/Applied Arts), relevant technical skills (Figma, Adobe Suite, Animate), any prior design experience, and your interest in public transport. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your portfolio, focusing on clear communication, articulating your design process, and explaining the operational relevance of your solutions. Be ready to discuss your animation and layout design skills.

• Research RATPgroup: Understand RATPgroup's mission, services, and current initiatives. Familiarize yourself with their brand identity and consider how your design approach aligns with their operational goals and commitment to passenger experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.