Adoption Design Manager - Business Analytics - Evernorth - Remote

📍 Job Overview

Job Title: Adoption Design Manager - Business Analytics

Company: The Cigna Group

Location: Remote (Candidates within 50 miles of Bloomfield, CT, Chattanooga, TN, Denver, CO, St. Louis, MO, and Scottsdale, AZ may be asked to work in person)

Job Type: Full-Time

Category: Business Analytics / Strategic Operations

Date Posted: June 03, 2026

Experience Level: 10+ Years (Implied by 8+ years in analytics/operations and 7+ years in process improvement)

Remote Status: Remote / Hybrid potential

🚀 Role Summary

• Lead and develop a high-performing Innovation Lab team within the Adoption Center, focusing on rapid testing, simulation, and scalable process design.

• Translate strategic initiatives into tangible, real-world operational processes that drive measurable adoption and enhance overall business performance.

• Utilize data-driven insights, advanced analytics, and visualization tools to inform leadership decisions and influence strategic direction.

• Oversee structured testing methodologies in both simulated and production environments, ensuring a balance between innovation and customer experience protection.

• Drive continuous improvement in enterprise-wide process adoption, scaling, and sustainment, integrating emerging technologies like AI and automation.

📝 Enhancement Note: The title "Adoption Design Manager - Business Analytics" and the responsibilities strongly indicate a role within Revenue Operations or Sales Operations, specifically focused on the adoption and optimization of business processes and strategies. The emphasis on "turning strategy into real-world outcomes," "improving how we adopt change," and "enhancing business performance" points to a GTM (Go-To-Market) enablement function, which often falls under the broader RevOps umbrella. The core function is to bridge the gap between strategic planning and operational execution, ensuring that new initiatives are effectively implemented and yield desired results.

📈 Primary Responsibilities

• Lead, mentor, and develop a team of analysts and designers focused on innovation, testing, and scalable process design within the Adoption Center's Innovation Lab.

• Design and execute comprehensive simulation, rapid prototyping, and hypothesis-driven testing frameworks to validate the efficacy of strategic initiatives before full-scale deployment.

• Translate complex business strategies and objectives into clear, actionable operational processes, workflows, and playbooks that demonstrably improve adoption rates and business outcomes.

• Oversee the structured testing of new processes and technologies in controlled simulated environments and carefully managed production settings, prioritizing the protection of customer experience.

• Collaborate closely with cross-functional teams, including PX&O (People, Experience & Operations), DM&R (Data, Measurement & Reporting), and Adoption Intelligence, to ensure testing strategies are aligned with overarching business priorities and adoption goals.

• Leverage a suite of data analytics, scorecards, and dynamic dashboards to communicate key insights, performance metrics, and adoption trends to senior leadership, influencing strategic decision-making.

• Champion and implement continuous improvement methodologies to refine the way processes are tested, scaled, and sustained across the enterprise, fostering a culture of iterative optimization.

• Facilitate the integration of automation, Artificial Intelligence (AI), and predictive analytics into operational processes to enhance efficiency, accuracy, and overall performance.

📝 Enhancement Note: The emphasis on "innovation, testing, and scalable process design," "simulation, prototyping, and hypothesis testing," and "translating business strategies into operational processes" strongly suggests this role requires a deep understanding of process engineering and change management principles within a business context. The responsibility to "oversee structured testing in both simulated and production environments" implies a need for risk management and quality assurance expertise in process deployment. The collaboration with "PX&O, DM&R, and Adoption Intelligence" highlights the cross-functional nature and the need for strong communication and partnership skills.

🎓 Skills & Qualifications

Education:

• High School Diploma or G.E.D. (Required)

• Bachelor’s degree or equivalent experience (Preferred) Experience:

• 8+ years of experience in analytics, business intelligence, or strategic operations.

• 7+ years of experience improving or transforming business processes.

• Demonstrated success in leading teams and developing high-performing talent.

• Proven ability to translate complex data into clear, actionable business insights.

• Proven ability to collaborate effectively across functions and influence stakeholders at various levels.

• Experience using data visualization and presentation tools to articulate compelling business narratives.

• Experience in healthcare or large enterprise environments (Preferred).

• Familiarity with AI, automation, or predictive analytics (Preferred).

• Experience supporting innovation labs, testing environments, or transformation initiatives (Preferred). Required Skills:

• Business Analytics: Proficiency in analyzing complex datasets to derive meaningful insights and inform strategic decisions.

• Strategic Operations: Ability to align operational processes with overarching business strategies and drive performance improvements.

• Process Design & Optimization: Expertise in designing, implementing, and refining business processes for efficiency and effectiveness.

• Hypothesis Testing & Simulation: Experience in designing and executing tests to validate strategic initiatives and operational changes.

• Data Visualization & Storytelling: Skill in using tools like Tableau, Power BI, or similar to create compelling visual narratives from data.

• Stakeholder Management & Influence: Proven ability to build relationships, communicate effectively, and influence decision-making across diverse teams.

• Team Leadership & Talent Development: Demonstrated experience in leading, mentoring, and developing analytical or operations teams.

• Problem-Solving: Strong analytical and critical thinking skills to address complex business challenges.

Preferred Skills:

• Healthcare Industry Acumen: Understanding of the healthcare ecosystem, regulations, and operational nuances.

• AI, Automation, & Predictive Analytics: Foundational knowledge or practical experience with these technologies and their application in business operations.

• Innovation Lab Management: Experience in setting up, running, or contributing to innovation hubs focused on rapid experimentation.

• Change Management: Familiarity with methodologies for managing organizational change and driving adoption of new processes.

📝 Enhancement Note: The requirement for 8+ years in analytics/BI/strategic operations and 7+ years in process improvement, coupled with the "10+" implied experience level, indicates a senior management role. The emphasis on translating "complex data into clear, actionable business insights" and "using data visualization and presentation tools to tell compelling business stories" is crucial for this role's success in influencing leadership. The preferred skills in AI, automation, and healthcare are highly relevant for a company like The Cigna Group.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Improvement Case Studies: Detailed examples showcasing the design, implementation, and measurable outcomes of business process improvements. Focus on the "before" and "after" states, highlighting the methodology used for analysis and transformation.

• Data Analysis & Insight Generation: Demonstrations of how complex data was analyzed to uncover critical insights, including examples of dashboards, reports, or presentations that translated data into actionable recommendations.

• Testing & Simulation Frameworks: Evidence of experience in designing and executing testing strategies, simulations, or pilot programs, with a focus on validating hypotheses and mitigating risks.

• Team Leadership & Development Examples: Case studies or descriptions of how you have led and developed teams, fostered talent, and improved team performance, particularly within analytical or operational contexts.

• Cross-Functional Collaboration Projects: Examples of projects where you successfully collaborated with multiple departments (e.g., IT, Marketing, Sales, Operations) to achieve common business objectives, showcasing strong communication and influence skills.

Process Documentation:

• Workflow Design and Optimization: Candidates should be prepared to discuss their approach to mapping current-state workflows, identifying bottlenecks, and designing optimized future-state processes.

• Implementation and Automation Strategies: Examples of how new processes were implemented, including strategies for change management, training, and the integration of automation or AI to enhance efficiency.

• Performance Measurement and Analysis: A clear methodology for defining Key Performance Indicators (KPIs), establishing baseline metrics, and continuously monitoring process performance post-implementation to demonstrate ROI and drive further improvements.

📝 Enhancement Note: Given the role's focus on "innovation, testing, and scalable process design," a portfolio demonstrating experience with structured testing methodologies, rapid prototyping, and data-driven validation will be highly valued. The ability to showcase how strategies were translated into operational reality and yielded measurable results is paramount, mirroring the core function of an Innovation Lab in bridging strategy and execution.

💵 Compensation & Benefits

Salary Range: $108,600 - $181,000 USD annually.

Benefits:

• Comprehensive Health Coverage: Medical, Vision, and Dental insurance plans.

• Holistic Well-being: Access to Well-being and Behavioral Health Programs.

• Retirement Savings: 401(k) plan with company contributions.

• Financial Security: Company-paid Life Insurance.

• Professional Development: Tuition Reimbursement for continued learning.

• Work-Life Balance: Minimum of 18 days of Paid Time Off (PTO) per year.

• Public Holidays: Paid Holidays observed throughout the year.

• Annual Bonus: Eligibility for an annual bonus plan.

Working Hours: Standard 40 hours per week.

📝 Enhancement Note: The salary range provided is typical for a Managerial role in Business Analytics or Strategic Operations within a large enterprise in the US. The specific salary within this range will depend heavily on the candidate's years of experience, depth of expertise in relevant areas (e.g., healthcare, AI/automation, innovation labs), and geographic location (though the role is remote, some companies adjust based on cost of living). The benefits are extensive and align with large, established corporations, offering strong support for employee health, financial well-being, and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services & Insurance. The Cigna Group operates through Cigna Healthcare and Evernorth Health Services, focusing on improving health and vitality.

Company Size: Large Enterprise (Implied by the number of employees and global presence).

Founded: The Cigna Group was formed in 1982 through the merger of INA Corporation and Connecticut General Life Insurance Company. This long history suggests a stable, established corporate environment.

Team Structure:

• Innovation Lab within Adoption Center: The role operates within a specialized "Adoption Center," leading an "Innovation Lab." This implies a dedicated unit focused on experimentation and process improvement.

• Reporting Structure: Likely reports to a Director or Senior Director within a broader Operations, Strategy, or Transformation function. The role manages a team, indicating a direct reporting line to individual contributors.

• Cross-Functional Collaboration: The role explicitly requires partnership with PX&O, DM&R, and Adoption Intelligence, highlighting a highly collaborative environment that bridges strategy, data, and execution.

Methodology:

• Data-Driven Decision Making: A strong emphasis on using data, scorecards, and dashboards to "influence leadership decisions" and drive "measurable adoption and performance outcomes."

• Agile & Iterative Processes: The focus on "simulation, rapid testing, and hypothesis testing" points towards agile methodologies for validating strategies and processes.

• Process Optimization & Continuous Improvement: The mandate to "drive continuous improvement in how processes are tested, scaled, and sustained" indicates a commitment to ongoing refinement and efficiency gains.

Company Website: https://jobs.thecignagroup.com/us/en

📝 Enhancement Note: The Cigna Group's description as "dedicated to improving the health and vitality of those we serve" suggests a mission-driven culture. The "Adoption Design Manager" role, by focusing on improving operational efficiency and customer experience through innovation and process optimization, directly supports this mission. The company's long history implies a structured, process-oriented environment, but the "Innovation Lab" aspect suggests an openness to experimentation within that framework.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Managerial level, overseeing a specialized team and function (Innovation Lab within the Adoption Center). It requires significant experience in analytics, process transformation, and team leadership, positioning it as a mid-to-senior management opportunity.

Reporting Structure: The manager will likely report to a Director or VP overseeing broader strategic initiatives, analytics, or operational excellence. They will manage a team of analysts or designers focused on innovation and testing.

Operations Impact: This role has a direct impact on the company's ability to effectively implement new strategies and improve operational efficiency. By ensuring successful adoption of changes and optimizing processes, the manager contributes to enhanced customer experiences, increased productivity, and ultimately, better business performance and financial results for The Cigna Group. The integration of AI and automation further amplifies this impact by driving scalability and efficiency.

Growth Opportunities:

• Leadership Advancement: Potential to advance into Director-level roles within Operations, Strategy, or a dedicated Transformation office, managing larger teams and broader portfolios.

• Specialization Expertise: Deepen expertise in areas like innovation management, AI integration in operations, or advanced process optimization within the healthcare sector.

• Cross-Functional Mobility: Opportunities to move into related strategic roles within different business units (e.g., Cigna Healthcare, Evernorth Health Services) or into product management for operational tools.

• Strategic Influence: As experience grows, the ability to shape the company's approach to change management, process innovation, and technology adoption increases significantly.

📝 Enhancement Note: The role's focus on bridging strategy and execution, coupled with the emphasis on data and innovation, provides a strong foundation for growth into broader strategic leadership positions. The experience gained in managing an innovation lab and driving process adoption within a large, complex organization like The Cigna Group is highly transferable and valuable.

🌐 Work Environment

Office Type: Remote, with potential for hybrid work or in-person requirements for candidates within 50 miles of specific Cigna Group locations (Bloomfield, CT; Chattanooga, TN; Denver, CO; St. Louis, MO; Scottsdale, AZ). This indicates a flexible work model but with an emphasis on collaboration and team presence when needed.

Office Location(s): While the role is remote, the mention of specific office locations suggests these are key hubs for The Cigna Group, potentially offering resources or team collaboration opportunities if the employee chooses to work from an office occasionally.

Workspace Context:

• Remote Autonomy: Employees are expected to manage their own remote work environment, requiring self-discipline and effective time management.

• Technology-Centric: The role relies heavily on digital tools for communication, collaboration, data analysis, and reporting. A stable, high-speed internet connection (cable broadband or fiber optic, at least 10Mbps download/5Mbps upload) is mandatory.

• Collaborative Culture: Despite the remote nature, the emphasis on "partner across PX&O, DM&R, and Adoption Intelligence" and "influence stakeholders" indicates a need for proactive engagement and strong virtual collaboration skills.

Work Schedule: A standard 40-hour work week is expected. Flexibility may be available depending on team needs and project deadlines, common in roles focused on strategic initiatives and process improvement.

📝 Enhancement Note: The hybrid potential, particularly for those near listed office locations, suggests that while remote work is the default, in-person collaboration might be encouraged for team building, strategic planning sessions, or critical project phases. Candidates should be prepared for potential occasional travel or in-office requirements if they live within the specified proximity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and conduct an initial phone screen to assess basic qualifications, experience, and alignment with the role's core responsibilities.

• Hiring Manager Interview: A deeper dive into your experience, leadership style, and approach to analytics, process design, and team management. Expect behavioral questions and scenario-based inquiries.

• Team/Peer Interviews: Interviews with potential team members or cross-functional partners (e.g., from PX&O, DM&R) to evaluate collaboration skills, technical aptitude, and cultural fit.

• Case Study/Presentation: A common step for management roles. You may be given a business problem or a strategic initiative to analyze and present your proposed adoption/optimization plan, including data insights, testing methodologies, and scalability considerations. This is where your portfolio will be critical.

• Final Interview: Likely with a senior leader (Director/VP) to discuss strategic alignment, long-term vision, and confirm overall fit for the organization.

Portfolio Review Tips:

• Curate for Relevance: Select 3-5 of your strongest projects that best demonstrate your ability to lead innovation, design/optimize processes, leverage data for insights, and manage teams.

Prioritize projects from healthcare or large enterprise environments if possible.

• Structure Your Case Studies: For each project, clearly outline:

  • The Business Challenge/Objective
  • Your Role and Responsibilities
  • The Methodology Used (e.g., data analysis techniques, testing approach, process mapping tools)
  • Key Insights and Recommendations
  • The Solution/Process Designed
  • Results Achieved (Quantify with metrics: e.g., % increase in adoption, % reduction in errors, $ cost savings)

• Highlight Process Innovation: Emphasize how you designed, tested, and scaled processes. Showcase your understanding of simulation, hypothesis testing, and continuous improvement.

• Showcase Leadership: Include examples of how you developed talent, mentored team members, and fostered a high-performing team environment.

• Data Visualization: Ensure any visual aids in your portfolio are clear, concise, and effectively communicate complex information. Be prepared to walk through them.

• Tailor to The Cigna Group: Research The Cigna Group's mission, values, and recent initiatives. Frame your projects in a way that aligns with their goals of improving health and operational efficiency.

Challenge Preparation:

• Anticipate Strategy Questions: Be ready to discuss how you would approach a new strategic initiative, design its adoption process, and measure its success.

• Process Design Scenarios: Prepare to outline your methodology for diagnosing a process issue and designing a solution, including how you'd involve stakeholders and test the solution.

• Data Storytelling: Practice articulating complex data findings and their business implications concisely and persuasively.

• Leadership & Team Management: Prepare examples of how you've handled team challenges, motivated individuals, and fostered collaboration.

📝 Enhancement Note: The emphasis on "simulation, rapid testing, and data-driven insights" within the role description strongly suggests that a case study or presentation during the interview process will be central. Candidates should prepare to demonstrate their ability to not only analyze data but also to design and validate solutions through structured experimentation.

🛠 Tools & Technology Stack

Primary Tools:

• Business Intelligence & Analytics Platforms: Proficiency with tools like Tableau, Power BI, QlikView, or similar for data visualization, dashboard creation, and performance tracking.

• Spreadsheet Software: Advanced Excel skills for data manipulation, analysis, and modeling.

• Presentation Software: Expertise in PowerPoint or Google Slides for developing compelling business presentations and storytelling.

Analytics & Reporting:

• CRM Systems: Familiarity with Salesforce, Microsoft Dynamics CRM, or similar is beneficial for understanding customer data and sales/service processes, though not explicitly required.

• Data Warehousing / ETL Tools: Experience with or understanding of data warehousing concepts and ETL processes (e.g., Snowflake, Azure Data Factory, Informatica) would be advantageous for data sourcing.

• Reporting Frameworks: Ability to work with or contribute to standardized reporting frameworks for consistent business insights.

CRM & Automation:

• Process Automation Tools: Familiarity with Robotic Process Automation (RPA) tools (e.g., UiPath, Automation Anywhere) or workflow automation platforms (e.g., Microsoft Power Automate, Zapier) is a plus, given the role's focus on integration of automation.

• AI/Machine Learning Platforms: Exposure to or understanding of AI/ML concepts and platforms is preferred, especially concerning predictive analytics and their application in business processes.

• Project Management Software: Tools like Jira, Asana, or Microsoft Project for managing testing cycles, process implementation projects, and team workflows.

📝 Enhancement Note: While specific tools aren't listed, the role's functions in "Business Analytics," "data visualization," "simulation," and "automation, AI, and predictive insights" necessitate strong analytical and visualization tools. Experience with enterprise-level BI platforms and an understanding of how to integrate data from various sources (likely CRM, ERP, and internal databases) are key.

👥 Team Culture & Values

Operations Values:

• Data-Driven: A strong commitment to using data and analytics to inform decisions, measure impact, and drive continuous improvement.

• Customer-Centric: Ensuring that all process designs and strategic initiatives ultimately lead to better experiences for customers and internal teams.

• Innovation & Experimentation: Encouraging a culture where new ideas are explored, tested, and validated through structured experimentation.

• Collaboration & Partnership: Valuing strong working relationships across departments to achieve shared goals and ensure successful adoption of initiatives.

• Efficiency & Scalability: A focus on creating processes that are not only effective but also efficient, scalable, and sustainable across the enterprise.

Collaboration Style:

• Proactive & Cross-Functional: Expected to actively engage with teams like PX&O, DM&R, and Adoption Intelligence, rather than waiting for information to come to them.

• Influence & Persuasion: The ability to articulate insights and recommendations clearly and compellingly to gain buy-in from diverse stakeholders.

• Feedback-Oriented: Openness to receiving and providing constructive feedback to foster continuous improvement within the team and across collaborative efforts.

• Results-Focused: A shared drive to achieve measurable outcomes and demonstrate the value of innovation and process optimization initiatives.

📝 Enhancement Note: The values emphasize a blend of analytical rigor, forward-thinking innovation, and collaborative execution, all aimed at improving business outcomes and customer experience within the healthcare sector.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Stability: The inherent challenge of rapid testing and innovation while ensuring minimal disruption to critical production systems and customer experience.

• Driving Enterprise-Wide Adoption: Overcoming organizational inertia and resistance to change to ensure new processes and strategies are effectively adopted across a large enterprise.

• Translating Complex Data: Effectively communicating sophisticated data insights and the value of new processes to non-technical stakeholders and leadership.

• Integrating Emerging Technologies: Successfully incorporating AI, automation, and predictive analytics into existing workflows and ensuring their reliable performance.

• Measuring ROI of Innovation: Quantifying the business impact and return on investment for initiatives originating from an innovation lab, which can sometimes be abstract.

Learning & Development Opportunities:

• Advanced Analytics & AI Training: Opportunities to deepen knowledge and practical application of AI, machine learning, and predictive modeling within business contexts.

• Process Excellence Certifications: Pursuing certifications in methodologies like Lean, Six Sigma, or Agile to enhance process design and optimization expertise.

• Leadership Development Programs: Access to The Cigna Group's internal leadership training to hone management, strategic planning, and executive communication skills.

• Industry Exposure: Engaging with healthcare industry trends, innovation best practices, and potentially attending relevant conferences to stay abreast of advancements.

• Mentorship: Opportunities to be mentored by senior leaders within The Cigna Group or to mentor junior team members, fostering leadership growth.

📝 Enhancement Note: The challenges are typical for roles managing innovation and change within large organizations. The growth opportunities are robust, leveraging the resources of a major corporation to build expertise in cutting-edge technologies and leadership capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to validating a new strategic initiative before full-scale rollout. Walk us through a time you used simulation or hypothesis testing." (Focus on structured methodology, risk mitigation, and data-driven validation.)

• "How would you design an adoption process for a new CRM system across our sales and service teams? What metrics would you track?" (Prepare to outline phases, stakeholder involvement, training, and key performance indicators.)

• "Imagine we want to leverage AI to improve customer service response times. What would be your first steps in assessing feasibility and designing an implementation strategy?" (Demonstrate understanding of AI application, data requirements, and phased implementation.) Company & Culture Questions:

• "Why are you interested in The Cigna Group and this specific role within our Adoption Center?" (Research company mission, values, and recent news; connect your experience to their goals.)

• "How do you foster a culture of innovation and continuous improvement within your team?" (Provide examples of encouraging experimentation, learning from failures, and implementing feedback.)

• "Describe a time you had to influence a senior leader with a data-driven recommendation they were initially hesitant about." (Focus on building a compelling narrative, data visualization, and strong communication.) Portfolio Presentation Strategy:

• Impactful Opening: Start with a high-level summary of the project's business impact and the key results achieved.

• Problem/Solution Clarity: Clearly articulate the business problem and your innovative solution or process design.

• Methodology Deep Dive: Explain your testing, simulation, or data analysis methodology concisely. Be ready for detailed questions.

• Quantify Results: Use clear metrics and ROI to demonstrate the value delivered by your work.

• Connect to The Cigna Group: Frame your project's success in terms of how it aligns with The Cigna Group's mission and operational goals.

• Engage Your Audience: Make it a conversation, not a lecture. Invite questions throughout or at designated points.

📝 Enhancement Note: Expect questions that probe your ability to lead innovation, manage process transformation, and leverage data for strategic advantage. Your portfolio should serve as the backbone for answering these questions, providing concrete evidence of your capabilities.

📌 Application Steps

To apply for this Adoption Design Manager position:

• Submit your application through The Cigna Group's careers portal via the provided link.

• Portfolio Customization: Select 3-5 key projects that best showcase your experience in leading innovation, designing/optimizing processes, leveraging data analytics, and managing teams. Tailor your descriptions to highlight successes relevant to the healthcare industry and business analytics.

• Resume Optimization: Ensure your resume clearly articulates your years of experience in analytics, business intelligence, strategic operations, and process improvement. Use keywords from the job description such as "Business Analytics," "Strategic Operations," "Process Design," "Hypothesis Testing," "Team Leadership," and "Data Visualization." Quantify your achievements with specific metrics.

• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare a concise narrative for your portfolio presentations, focusing on impact and methodology. Research The Cigna Group's mission and values.

• Company Research: Gain a deep understanding of The Cigna Group's business units (Cigna Healthcare, Evernorth Health Services), their strategic goals, and their commitment to innovation and customer experience. Identify how your role contributes to their overall mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with The Cigna Group's hiring organization before making application decisions.