Adoption Design Manager - Business Analytics - Evernorth - Remote

📍 Job Overview

Job Title: Adoption Design Manager - Business Analytics

Company: Cigna Healthcare

Location: Remote (United States)

Job Type: Full-Time

Category: Revenue Operations / Business Analytics / Strategic Operations

Date Posted: June 03, 2026

Experience Level: 10+ Years

Remote Status: Remote (with potential for in-person work within 50 miles of specific locations)

🚀 Role Summary

• Spearhead an Innovation Lab within the Adoption Center to drive tangible business outcomes through strategic process design and data-driven insights.

• Lead and develop a high-performing team focused on innovation, simulation, rapid testing, and scalable process implementation.

• Translate complex business strategies into actionable operational processes that enhance adoption, improve performance, and deliver superior customer and team experiences.

• Leverage advanced business analytics, data visualization, and reporting tools to influence leadership decisions and champion continuous improvement initiatives.

• Drive the integration of emerging technologies such as AI, automation, and predictive analytics to strengthen operational efficiency and effectiveness across the enterprise.

📝 Enhancement Note: This role sits within the "Adoption Center" and focuses on "Adoption Design Management" for "Business Analytics," indicating a strong emphasis on ensuring that new strategies, technologies, and processes are effectively adopted and integrated into the business, driving measurable results. The "Evernorth" designation suggests a focus on healthcare services operations. The remote nature with potential hybrid requirements means candidates must be comfortable with both remote collaboration and occasional on-site engagement.

📈 Primary Responsibilities

• Lead, mentor, and develop a team of analysts and designers within the Innovation Lab, fostering a culture of continuous learning and high performance.

• Design and execute rigorous simulation, prototyping, and hypothesis testing methodologies to validate the effectiveness and scalability of strategic initiatives before full deployment.

• Collaborate closely with cross-functional partners, including PX&O (People Experience & Operations), DM&R (Data, Metrics & Reporting), and Adoption Intelligence teams, to ensure alignment of testing strategies with overarching business priorities.

• Oversee the structured testing of new processes and solutions in both simulated and live production environments, meticulously safeguarding customer experience and operational integrity.

• Utilize data analytics, scorecards, and interactive dashboards to synthesize complex findings into clear, compelling narratives that inform and influence senior leadership decision-making.

• Champion a continuous improvement framework for process testing, scaling, and sustainment methodologies across the entire enterprise, identifying and implementing best practices.

• Drive the strategic integration of automation, artificial intelligence, and predictive insights into operational workflows to proactively enhance performance and mitigate risks.

• Develop and refine scalable process designs that are not only efficient but also effectively adopted by end-users, contributing directly to organizational goals.

📝 Enhancement Note: The responsibilities highlight a blend of team leadership, strategic thinking, hands-on analytical work, and cross-functional collaboration. The emphasis on "translating strategy into real-world outcomes," "simulation, rapid testing, and data-driven insights," and "driving continuous improvement" points to a role deeply embedded in operational excellence and innovation management within a large enterprise context like Cigna Healthcare.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required.

• Bachelor's degree or equivalent experience preferred. Experience:

• Minimum of 8+ years of progressive experience in analytics, business intelligence, or strategic operations roles.

• Minimum of 7+ years of proven experience in improving or transforming business processes and driving operational efficiency.

• Demonstrated success in leading and developing high-performing teams, with a focus on talent development and performance management. Required Skills:

• Exceptional ability to translate complex data sets and analytical findings into clear, concise, and actionable business insights for diverse audiences.

• Strong proficiency in data visualization and presentation tools (e.g., Tableau, Power BI, Qlik) to craft compelling business stories and communicate findings effectively.

• Proven track record of successful cross-functional collaboration and influencing stakeholders at various levels of an organization.

• Expertise in designing and executing business process improvement initiatives, including workflow analysis, optimization, and re-engineering.

• Robust analytical and problem-solving skills, with a keen ability to identify root causes and develop data-driven solutions.

• Experience in strategic operations management, focusing on driving measurable business outcomes.

• Demonstrated leadership capabilities, including team management, mentorship, and talent development. Preferred Skills:

• Experience within the healthcare industry or large, complex enterprise environments.

• Familiarity or experience with emerging technologies such as Artificial Intelligence (AI), automation tools, or predictive analytics.

• Experience supporting innovation labs, rapid testing environments, or transformation initiatives within a corporate setting.

• Knowledge of change management principles and methodologies to facilitate successful adoption of new processes.

📝 Enhancement Note: The requirement for a High School Diploma with a Bachelor's degree preferred, combined with 8+ years of experience, suggests this role is mid-to-senior level, requiring both foundational operational knowledge and strategic leadership capabilities. The emphasis on translating data into insights and influencing stakeholders is critical for a role managing an "Innovation Lab."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating successful process improvement or transformation initiatives led by the candidate.

• For each case study, clearly articulate the initial business challenge, the analytical approach taken, the implemented solution, and the quantifiable business outcomes (e.g., efficiency gains, cost savings, adoption rates, revenue impact).

• Include examples of how data was leveraged to inform decisions, validate hypotheses, and measure success, with specific metrics and KPIs highlighted.

• Demonstrate experience in designing and optimizing workflows, using process mapping tools or methodologies (e.g., BPMN, Lean, Six Sigma principles).

• Evidence of experience in translating strategic objectives into tangible operational processes and documenting them for scalability. Process Documentation:

• Ability to document complex operational processes clearly and concisely, suitable for enterprise-wide adoption and sustainment.

• Experience in creating process models, standard operating procedures (SOPs), and training materials that facilitate understanding and effective execution.

• Showcase an understanding of how to integrate performance metrics and feedback loops into process documentation for continuous improvement.

📝 Enhancement Note: For a role focused on "Adoption Design" and "Business Analytics," a portfolio is crucial. Candidates should focus on demonstrating their ability to not only identify problems and design solutions but also to effectively implement, measure, and ensure the adoption of those solutions. Quantifiable results and clear articulation of the process from strategy to outcome are paramount.

💵 Compensation & Benefits

Salary Range:

• Anticipated annual salary: $108,600 - $181,000 USD per year.

• The final salary will be determined based on relevant factors such as the candidate's experience, skills, qualifications, and geographic location. Benefits:

• Comprehensive health-related benefits starting on day one:

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Well-being and behavioral health programs

• Retirement Savings:

  • 401(k) plan

• Financial Protection:

  • Company-paid life insurance

• Professional Development:

  • Tuition reimbursement

• Paid Time Off:

  • Minimum of 18 days of paid time off per year
  • Paid holidays

• Annual Bonus Plan:

  • This role is anticipated to be eligible for an annual bonus plan. Working Hours:

• Standard full-time work week, typically 40 hours.

• Remote work requires a reliable internet connection (cable broadband or fiber optic) with speeds of at least 10Mbps download/5Mbps upload.

📝 Enhancement Note: The provided salary range is competitive for a management-level role in Business Analytics/Strategic Operations within the US, especially considering the 10+ years of experience requirement. The comprehensive benefits package reflects a large, established corporation like Cigna Group, offering strong support for employee well-being and financial security. The hybrid work note is important for candidates to consider.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services / Insurance

Company Size: Large Enterprise (The Cigna Group has tens of thousands of employees globally)

Founded: The Cigna Group has a long history, with significant operations tracing back to the early 18th century. Evernorth Health Services was formed more recently through acquisitions and integrations, highlighting a culture of growth and evolution.

Team Structure:

• The Adoption Design Manager will likely lead a dedicated team within the Adoption Center, potentially comprising analysts, designers, and process specialists.

• This team will operate within the broader Evernorth Health Services division, collaborating closely with other operational departments such as PX&O, DM&R, and Adoption Intelligence.

• The reporting structure will likely involve reporting to a Director or Senior Manager overseeing the Adoption Center or a related innovation/strategy function. Methodology:

• The team operates with a strong emphasis on data-driven decision-making, utilizing business analytics and intelligence to guide strategic initiatives.

• A core methodology involves iterative testing, simulation, and prototyping to de-risk new process implementations and validate solutions before broad rollout.

• Continuous improvement is a key tenet, with a focus on refining processes based on performance data and feedback loops.

• Collaboration is essential, requiring seamless integration with various business units to ensure alignment and successful adoption of changes.

Company Website: https://www.thecignagroup.com/

📝 Enhancement Note: Cigna Group's dual focus on Cigna Healthcare and Evernorth Health Services suggests a complex, multi-faceted organization. The "Adoption Center" implies a structured approach to organizational change and innovation management, essential in the rapidly evolving healthcare landscape.

📈 Career & Growth Analysis

Operations Career Level: This is a management position (Manager level) within the Business Analytics and Strategic Operations domain. It sits above individual contributor analyst roles and below Director-level positions. The role requires significant experience in both technical analytics and people leadership.

Reporting Structure: The Adoption Design Manager will report to a higher-level leader within the Adoption Center or a broader operational strategy group. They will, in turn, manage a team of analysts and designers. This structure allows for direct impact on operational initiatives while benefiting from senior guidance.

Operations Impact: The role has a direct impact on the organization's ability to effectively implement and scale new strategies and processes. By ensuring successful adoption and driving performance improvements, this role contributes significantly to Evernorth's operational efficiency, customer satisfaction, and ultimately, its financial success and market competitiveness.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI/automation in healthcare operations, advanced simulation modeling, or specific healthcare analytics domains.

• Leadership Advancement: Progress to Director-level roles overseeing larger teams, broader innovation portfolios, or entire operational functions.

• Cross-Functional Mobility: Transition into related strategic roles within other Cigna Group divisions (e.g., product management, strategic planning, transformation leadership).

• Industry Expertise: Develop a strong reputation and network within the healthcare analytics and operations space.

📝 Enhancement Note: The role offers a clear path for career progression within operations management, particularly for those interested in the intersection of technology, analytics, and organizational change within the healthcare sector. The emphasis on innovation and testing provides a unique platform for developing cutting-edge operational strategies.

🌐 Work Environment

Office Type: Fully Remote, with the caveat that candidates residing within 50 miles of specific Cigna Group office locations (Bloomfield, CT; Chattanooga, TN; Denver, CO; St. Louis, MO; Scottsdale, AZ) may be asked to work in person occasionally. This suggests a hybrid-flexible model is in place.

Office Location(s): While the role is remote, the mention of specific physical locations indicates Cigna Group has a significant physical footprint, allowing for potential collaboration or team meetings at these sites if needed.

Workspace Context:

• The remote nature necessitates strong self-discipline, time management, and proficiency in virtual collaboration tools.

• Expect a work environment that emphasizes asynchronous communication and digital collaboration platforms.

• Access to company-provided technology and robust IT support is expected.

• The "Innovation Lab" context suggests a dynamic, potentially fast-paced environment focused on experimentation and rapid iteration. Work Schedule:

• Standard full-time hours (approximately 40 hours per week).

• Flexibility may be available, but core hours for team collaboration and meetings will likely be expected.

• The role requires a stable, high-speed internet connection (cable broadband or fiber optic, min. 10Mbps download/5Mbps upload) for remote work.

📝 Enhancement Note: The hybrid aspect, even for a remote role, is important. Candidates should be prepared for potential requirements to travel to or work from Cigna Group offices, especially if located near one of the specified hubs. This blend of remote and potential on-site work offers flexibility while maintaining opportunities for in-person collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter screening to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: In-depth discussion about experience, leadership style, and understanding of the role's responsibilities. Expect questions related to team management, process design, and analytical problem-solving.

• Team/Panel Interviews: Interviews with potential peers, direct reports, or cross-functional stakeholders to assess collaboration skills, technical depth, and alignment with team dynamics.

• Case Study/Presentation: Candidates will likely be asked to present a portfolio piece or complete a take-home exercise focused on process design, data analysis, or strategic problem-solving relevant to business analytics and adoption.

• Final Interview: May involve senior leadership to discuss strategic alignment and long-term vision for the role.

Portfolio Review Tips:

• Quantify Everything: For each case study, clearly state the problem, your solution, and the measurable impact. Use numbers and percentages to demonstrate ROI.

• Focus on Process: Highlight your role in designing, testing, and implementing processes. Explain the methodology used (e.g., Lean, Six Sigma, Agile).

• Showcase Data Storytelling: Demonstrate how you used data visualization and analytics to inform decisions and influence stakeholders.

• Tailor to the Role: Emphasize experience relevant to innovation, testing, adoption, and business analytics within a large enterprise or healthcare context.

• Be Prepared to Discuss: Articulate your thought process, challenges encountered, and lessons learned for each project.

Challenge Preparation:

• Process Design Exercise: Be ready to analyze a business problem and outline a process to solve it, including key steps, stakeholders, and success metrics.

• Data Analysis Presentation: Prepare to interpret a dataset, draw conclusions, and present actionable recommendations.

• Leadership Scenarios: Anticipate questions about managing team conflict, motivating direct reports, and influencing senior leaders.

• Innovation & Testing: Be prepared to discuss how you would approach testing a new strategy or process, identify potential risks, and measure outcomes.

📝 Enhancement Note: The emphasis on an "Innovation Lab" and "Adoption Design" suggests that interviewers will be looking for candidates who can not only analyze data but also translate those insights into practical, adoptable processes and drive measurable business change. A strong portfolio demonstrating these capabilities is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Business Analytics & Data Visualization: Tableau, Power BI, QlikView/Qlik Sense, Looker, or similar platforms for creating dashboards and reports.

• Data Warehousing/Databases: SQL proficiency for data extraction and manipulation from sources like Oracle, SQL Server, Snowflake, or similar enterprise data warehouses.

• Process Management Tools: Experience with Business Process Management (BPM) software, workflow automation tools, or diagramming tools (e.g., Visio, Lucidchart, Signavio).

• Project Management Software: Tools like Jira, Asana, Trello, or Microsoft Project for managing team initiatives and timelines.

Analytics & Reporting:

• Expertise in leveraging scorecards and dashboards to track key performance indicators (KPIs) and operational metrics.

• Experience in building and maintaining reports that provide insights into adoption rates, process efficiency, and business performance. CRM & Automation:

• While not explicitly stated, familiarity with CRM systems (e.g., Salesforce) and marketing/sales automation platforms could be beneficial for understanding end-user adoption impacts.

• Understanding of AI, automation, and predictive analytics tools and their application in operational enhancement is a plus.

📝 Enhancement Note: Candidates should be prepared to discuss their proficiency with specific data analysis and visualization tools. While the exact stack isn't listed, demonstrating a strong foundation in SQL, BI tools, and process mapping is critical. Knowledge of emerging technologies like AI and automation will be advantageous.

👥 Team Culture & Values

Operations Values:

• Data-Driven: Decisions are informed by rigorous analysis and measurable outcomes.

• Customer-Centric: Focus on improving experiences for both external customers and internal teams.

• Innovative: Encouraging experimentation, testing new ideas, and finding creative solutions.

• Collaborative: Working effectively across departments to achieve shared goals.

• Efficient: Striving for process optimization, automation, and continuous improvement.

• Accountable: Taking ownership of results and driving initiatives to completion.

Collaboration Style:

• Cross-functional Integration: The role requires extensive collaboration with departments such as People Experience & Operations, Data, Metrics & Reporting, and Adoption Intelligence.

• Influence and Partnership: Building strong relationships with stakeholders to gain buy-in and drive adoption of new processes.

• Feedback Loops: Fostering an environment where feedback is actively sought, given, and used for continuous process refinement.

• Knowledge Sharing: Promoting the sharing of best practices and lessons learned across teams and the wider organization.

📝 Enhancement Note: The culture appears to value innovation, data integrity, and collaborative problem-solving. Candidates who can demonstrate experience in driving change through data and strong interpersonal skills will likely thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Driving Adoption in a Large Enterprise: Overcoming resistance to change and ensuring new processes are effectively adopted across diverse teams and business units.

• Balancing Innovation with Stability: Implementing new testing and design methodologies without disrupting critical business operations.

• Measuring Impact: Accurately attributing business improvements to specific interventions and demonstrating ROI in a complex organizational structure.

• Integrating Emerging Technologies: Staying abreast of and effectively integrating AI, automation, and predictive analytics into existing operational frameworks.

• Remote Team Management: Effectively leading and motivating a team in a remote or hybrid work environment, fostering cohesion and productivity.

Learning & Development Opportunities:

• Advanced Analytics & AI Training: Opportunities to deepen knowledge in AI, machine learning, and predictive modeling applications within healthcare operations.

• Process Optimization Certifications: Pursuing certifications like Lean Six Sigma or BPM to further enhance process design and improvement skills.

• Leadership Development Programs: Access to Cigna Group's internal leadership development programs to hone management and strategic thinking skills.

• Industry Exposure: Participation in industry conferences and forums focused on healthcare innovation, business analytics, and operational excellence.

• Mentorship: Opportunities to be mentored by senior leaders or to mentor junior team members, fostering professional growth.

📝 Enhancement Note: The challenges are typical for a manager role focused on innovation and change in a large, established organization. The growth opportunities are robust, offering paths for both specialization in analytics/technology and advancement in leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a team to successfully implement a new process or technology. What was your approach, and what were the key outcomes?"

• "How would you design a testing framework for a new customer-facing digital tool within Evernorth Health Services?"

• "Walk me through how you would translate a strategic goal, such as improving patient retention, into actionable operational processes and measurable KPIs."

• "Describe your experience using data visualization to influence senior leadership. What makes a data story compelling?"

• "How do you foster a culture of innovation and continuous improvement within your team, especially in a remote setting?" Company & Culture Questions:

• "What do you know about Evernorth Health Services and its role within The Cigna Group?"

• "How does your leadership style align with a data-driven, customer-centric organization?"

• "Describe your experience working in the healthcare industry. What unique challenges and opportunities have you encountered?"

• "How do you stay current with advancements in business analytics, AI, and process optimization?" Portfolio Presentation Strategy:

• Structure: Follow a clear narrative: Problem -> Analysis -> Solution -> Results -> Lessons Learned.

• Quantify Impact: Use specific data points and metrics to demonstrate the value of your work.

• Highlight Process: Explain the specific process design, testing, and adoption steps you managed.

• Showcase Collaboration: Detail how you worked with stakeholders to achieve success.

• Be Concise: Focus on the most impactful projects and be prepared to answer detailed questions about your methodology and results.

📝 Enhancement Note: Interviewers will be assessing not only your analytical and process design skills but also your ability to lead teams, influence stakeholders, and drive tangible business results in a complex healthcare environment. A strong, well-documented portfolio showcasing these capabilities is critical.

📌 Application Steps

To apply for this Adoption Design Manager position:

• Submit your application through the Cigna Healthcare careers portal via the provided link.

• Tailor your resume to highlight keywords and experiences directly related to business analytics, strategic operations, process design, team leadership, innovation, hypothesis testing, and data visualization. Quantify achievements wherever possible.

• Prepare your portfolio by selecting 2-3 of your most impactful projects. Ensure each project clearly outlines the challenge, your analytical approach, the process designed/implemented, and the quantifiable business outcomes. Be ready to present and discuss these in detail.

• Research The Cigna Group and Evernorth Health Services thoroughly. Understand their mission, values, recent initiatives, and the broader healthcare landscape they operate in. Prepare to discuss how your skills and experience align with their strategic objectives.

• Practice articulating your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions, and be ready to walk through your portfolio projects with confidence and clarity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.